According to the circular, clients of small savings programs such as PPF, NSC, etc. can benefit from IVR facilities by calling through their registered mobile phone number at India Post toll-free number 18002666868.
Customers of postal savings banks can use these facilities via the IVR options:
Press 1 for Hindi
Press 2 for English
Press 5 to view the account balance (all plans)
- (Enter the account number followed by #)
Press 6 to block the ATM card
- Press 1 using the card number
- Press 2 using the account number
- Press 3 using Customer ID (CIF No)
Press 7 for other services
Press 2 for India Post Banking Services (POSB)
Press 1 for inquiries or transactions on your savings account (SB / PPF / SSA)
(Enter the account number followed by #)
- Press 1 to know the status of the check issued on your account
- Press 2 for details of the last four transactions on your account.
- Press 3 for details of the specific transaction for your account.
- Press 4 to see the interest earned and paid or the tax deducted on your account
- Press 5 to stop paying the check from your account.
- Press # to repeat options
- Press * to go to the previous menu
Press 2 for transaction information on your term account (TD / RD / SCSS / MIS / KVP / NSC) (enter account number followed by #)
Press 3 for ATM requests
- Press 1 to change the PIN code of the ATM card.
- Press 2 to issue a new ATM card
- Press # to repeat options
- Press * to go to the previous menu
Press 4 for more information on postal savings products
- Press 1 for a new account and a new pattern
- Press 2 for debit or ATM card details
- Press 3 for the interest rate and service charge
- Press 4 for third-party products
- Press # to repeat options
- Press * to go to the previous menu
