JACKSONVILLE — VyStar Credit Union is still working to fix issues with its mobile app and online banking after a system update over the weekend.
The company notified members for several weeks of a planned update that would prevent members from accessing online and mobile banking, but the outage lasted two days longer than expected.
On Tuesday, the company said its website was back online, but members could still experience slowness and/or connection issues. VyStar says its mobile banking app is still not ready to use. In a statement, the company thanked members for their patience and said it was working to resolve the issue as quickly as possible.
VyStar also stated that there have been reports of loan balances and some transactions not appearing online for some members, but balance and transaction information is secure and accurate on its core systems and can be accessed through Magic Touch, ATMs, Call Center and branches. .
How to contact VyStar when online and mobile banking is down:
VyStar members can connect with a representative via VyChat at http://vystarcu.org or can call the VyStar Contact Center at (904) 777-6000 or (800) 445-6289.
You can go to any VyStar branch where you can use the ATM.
1. Call 904-777-6001 or 800-235-6289.
2. Enter your Magic*Touch PIN and follow the voice prompts
If you are having trouble with Magic*Touch, VyStar asks that you email your membership number, account number(s), and phone number to [email protected], and a member of the team will contact you in the order in which the request was received.
You can access your accounts over the phone through Magic*Touch, our voice-response phone service. With your member number and your specific Magic*Touch PIN, you can check balances and transfer funds from your checking, savings or money market accounts. pic.twitter.com/NLFmD4dK5c
— VyStar Credit Union (@OfficialVyStar) May 17, 2022
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